At AIM Fashion House, we aim to deliver your orders safely, on time, and in perfect condition. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, studio, and official sales channels.
By placing an order with AIM Fashion House, you agree to the shipping terms outlined below.
Shipping Coverage
AIM Fashion House offers shipping for both domestic and international orders, depending on product availability and delivery location.
Delivery services are provided through trusted third-party courier partners.
Order Processing Time
All orders are processed after payment confirmation.
Processing times vary based on the type of order:
- Ready-made items are typically processed within 2 to 4 working days.
- Custom-made and made-to-measure orders are processed according to the confirmed production timeline.
- Bridal and couture orders follow the delivery schedule agreed during consultation.
Processing time does not include shipping or transit time.
Estimated Delivery Time
Estimated delivery timelines are provided at the time of order confirmation and may vary based on:
- Your delivery location
- Courier service availability
- Customs clearance (for international orders)
- Public holidays or unexpected delays
Delivery timelines are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Package size and weight
- Shipping method selected
Shipping charges are displayed during checkout or confirmed by our team before order approval.
All shipping charges are non-refundable.
International Shipping
AIM Fashion House accepts international orders.
For international deliveries:
- Customs duties, taxes, and import fees are the responsibility of the customer.
- Delivery delays caused by customs clearance are outside our control.
- The customer is responsible for providing accurate delivery and contact information.
Delivery Address Responsibility
Customers are responsible for providing complete and accurate delivery details.
AIM Fashion House is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Failed delivery attempts due to unavailable recipients
- Re-delivery charges resulting from incorrect information
Order Tracking
Once your order is shipped, tracking information may be provided, depending on the courier service used.
You may contact our support team to request delivery updates.
Receiving Your Order
Upon receiving your order, please inspect the package carefully before accepting delivery.
If you notice visible damage to the packaging, we recommend informing the courier and contacting our support team immediately.
Damaged or Missing Items
If your ready-made item arrives damaged or incomplete, please contact AIM Fashion House within 24 hours of delivery and provide:
- Your order number
- Clear photos of the package and item
- A brief description of the issue
Claims submitted after this period may not be eligible for review.
Shipping for Custom and Bridal Orders
Custom-made and bridal orders are shipped only after final approval and quality checks.
Due to the personalized nature of these orders:
- Delivery dates are scheduled in advance
- Minor delivery adjustments may occur due to production timelines
Delays and Service Interruptions
AIM Fashion House is not responsible for delays caused by:
- Courier or logistics providers
- Weather conditions
- Customs clearance
- Government restrictions
- Public holidays or unforeseen events
We will, however, assist you in tracking and resolving delivery issues where possible.
Failed Deliveries and Returns to Sender
If a shipment is returned to us due to:
- Incorrect address
- Recipient unavailability
- Refusal to accept delivery
The customer will be responsible for any additional shipping or re-delivery charges.
Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure timely delivery. You will be informed if this applies to your order.
Pickup Option (If Available)
In selected locations, customers may be offered an in-store or studio pickup option.
Pickup timelines and instructions will be shared after order confirmation.
Shipping Restrictions
Certain products, locations, or services may have shipping limitations due to courier regulations or local laws.
AIM Fashion House reserves the right to restrict shipping to specific regions without prior notice.
Contact for Shipping Support
For any questions regarding shipping, delivery updates, or address changes, please contact AIM Fashion House through our official support channels before your order is dispatched.
Policy Updates
AIM Fashion House may update this Shipping Policy from time to time to reflect operational changes or courier requirements.
The latest version will always be available on our website.
Final Statement
At AIM Fashion House, we are committed to ensuring your orders are shipped with care and delivered as efficiently as possible. We appreciate your understanding and cooperation in helping us provide a smooth and reliable shipping experience.Output in