At AIM Fashion House, customer satisfaction is very important to us. This Refund and Returns Policy explains the terms and conditions related to refunds, returns, exchanges, and cancellations for all purchases made through our website, studio, and official sales channels.
By placing an order with AIM Fashion House, you agree to the policies described below.
Overview of the Refund and Returns Policy
AIM Fashion House is a fashion brand specializing in ready-to-wear, custom-made, and bridal designs. Due to the personalized nature of many of our products, our refund and return rules vary depending on the type of item purchased.
This policy applies to:
- Ready-made products
- Custom-made and made-to-measure outfits
- Bridal and couture orders
- Accessories (if applicable)
Ready-Made Items – Returns and Exchanges
We accept returns or exchanges for ready-made items only under the following conditions:
- The item must be unused, unwashed, and unworn
- The original tags and packaging must be intact
- The item must be returned in its original condition
- The request must be made within the allowed return period
Returned items that show signs of wear, damage, alteration, or misuse will not be accepted.
Custom-Made and Made-to-Measure Orders
All custom-made and made-to-measure outfits are created specifically according to your measurements and design selections.
For this reason:
- Custom-made and made-to-measure orders are non-refundable
- Custom-made and made-to-measure orders are non-returnable
- Custom-made and made-to-measure orders cannot be exchanged once production has started
Please carefully review your measurements, design details, and order confirmation before approving production.
Bridal and Couture Orders
Bridal and couture orders require special attention, detailed craftsmanship, and personalized fittings.
Therefore:
- Bridal and couture orders are strictly non-refundable
- Bridal and couture orders are non-returnable
- Bridal and couture orders are non-exchangeable
- Bridal and couture orders cannot be canceled once production has begun
We strongly recommend finalizing all design and fitting details during your consultation.
Order Cancellations
- Orders for ready-made items may be canceled only if the order has not yet been processed or shipped.
- Custom-made and bridal orders cannot be canceled after production has started.
- Any advance or deposit paid for custom or bridal orders is non-refundable.
Refund Eligibility
Refunds are only applicable in limited situations, such as:
- If a ready-made item is unavailable after your payment is confirmed
- If your order is canceled by AIM Fashion House due to unforeseen circumstances
Refunds are not available for:
- Custom-made or bridal orders
- Change of mind after order confirmation
- Incorrect size selection by the customer
- Minor variations in color, fabric, or design
Exchanges
Exchanges are only available for ready-made items and are subject to:
- Product availability
- Verification of product condition
- Compliance with the return requirements
Custom-made and bridal items are not eligible for exchange.
Damaged, Defective, or Incorrect Items
If you receive a ready-made item that is damaged, defective, or different from your confirmed order, please contact us within 24 hours of delivery.
You must provide:
- Clear photos of the item
- Your order number
- A brief explanation of the issue
Our team will review the case and assist you according to this policy.
Fitting Adjustments for Custom Orders
While refunds or returns are not available for custom-made items, AIM Fashion House may offer reasonable fitting adjustments where possible.
Such adjustments:
- Are subject to design feasibility
- Must be requested within a reasonable time after delivery
- Do not apply to major design changes
Delivery and Shipping Charges
- Shipping and delivery charges are non-refundable.
- If a return or exchange is approved, the customer is responsible for return shipping costs unless the error is confirmed on our part.
Processing of Approved Refunds
If a refund is approved under this policy:
- The refund will be processed using the original payment method, where possible
- Processing time may vary depending on your payment provider
- Any transaction or gateway fees may be deducted, where applicable
Product Appearance and Variation Disclaimer
Please note that:
- Colors may appear slightly different due to lighting and screen settings
- Minor variations in embroidery, texture, or finishing may occur due to handcrafted production
- Fabric availability may result in small design adjustments
Such differences do not qualify as defects or reasons for refunds.
Return Procedure
To request a return or exchange for an eligible ready-made item, please contact our customer support team with:
- Your order number
- Product details
- Reason for return or exchange
Do not send any items back without receiving return instructions from our team.
Late or Unauthorized Returns
Any returns sent without approval or after the allowed return period may be rejected and returned to the customer at their own cost.
International Orders
For international orders:
- Return shipping charges, customs duties, and taxes are the responsibility of the customer
- Delivery delays caused by customs or courier services are outside our control
Fraud Prevention and Policy Abuse
AIM Fashion House reserves the right to refuse returns, exchanges, or refunds in cases of suspected fraud, misuse of policies, or repeated unreasonable requests.
Policy Updates
AIM Fashion House may update this Refund and Returns Policy at any time to reflect operational or legal changes.
The latest version of the policy will always be available on our website.
Contact Information
For any questions regarding this Refund and Returns Policy, please contact AIM Fashion House through our official contact page or customer support channels.
Our team will be happy to assist you.
Final Statement
At AIM Fashion House, we aim to provide clear, fair, and transparent refund and return guidelines. We encourage all customers to carefully review product details, measurements, and design confirmations before placing an order.
Your understanding helps us maintain quality craftsmanship, efficient service, and a positive experience for every customer.